Glass Claims Management Changes

BY Meagan Ouellette | June 18, 2019

Economical Customer Service Update

Earlier this year, we transitioned the management of our glass claims to Uniban Canada through its subsidiary Vimaxco. This was a significant overhaul to our previous glass claims management model, and we sincerely appreciate your feedback and support through this transition.

Since the change, you’ve helped us identify some customer pain points, including confusion around the billing process, and we’re taking action to make sure your customers continue to receive the best possible claims service. Our team has worked diligently to ensure a seamless experience at all major glass centres across Canada, and we’re pleased to inform you that we have restored normal billing practices for your customers.

Contact information for glass claims remains the same
Brokers should continue to call our claims contact center at 1-800-607-2424.

Quick Contact

RECEPTION : 1-506-633-7000
UNDERWRITING : 1-800-222-9646
CLAIMS : 1-800-222-9718